Terms & Conditions

Welcome to Mana Kitchen. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Use of Services

Mana Kitchen provides food delivery and related services as a cloud kitchen. You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the services.

2. Acceptance

By using www.manakitchen.com.au and placing orders, you accept these terms.

Business: Mana Kitchen, Shop 4, 76-80, Station Street, Wentworthville, NSW - 2145, Australia.

3. Ordering & Payment

Orders placed online are subject to availability and confirmation. We accept payment by the methods shown at checkout. Payments are processed by third-party payment providers; card details are not stored by us.

4. Menu and Ingredients

We strive to provide accurate information about our menu items. However, ingredient availability may vary, and substitutions may occur.

If you have allergies or dietary restrictions, please inform us before placing an order. We are not liable for adverse reactions.

5. Delivery Policy

• All deliveries are contactless. Couriers will not ring doorbells, knock, or call upon arrival.
• By placing an order, you grant Mana Kitchen authority to leave (ATL) your delivery box at the address provided.
• You may provide delivery instructions. While our drivers will make every effort to follow them, the final decision on the safest drop-off location rests with the courier.
• Couriers will not deliver if there is an unrestrained pet or animal present on the property, regardless of size or temperament.
• While we aim to deliver within the selected time window, unforeseen delays such as courier network or weather issues may occur. In such cases, we will communicate updated information promptly.
• Delivery times are estimates. We are not liable for delays caused by weather, courier issues, or incorrect address details. You must provide a correct delivery address and contact number.
• Mana Kitchen is not responsible for boxes that are lost, stolen, or damaged after a successful delivery confirmation by the courier.

6. Allergies & Food Safety

We take allergen information seriously. Menu descriptions are a guide — cross-contamination may occur in our kitchen.

Customers with severe allergies must notify us before ordering; by ordering, you accept the risk.

We comply with Food Standards Australia New Zealand allergen labelling and local authority rules. Visit: foodstandards.gov.au

7. Refunds & Refund Policy

If your order is incorrect, damaged, or not delivered, contact us within 24 hours at info@manakitchen.com.au with order details and photos.

We will assess and may offer a refund, replacement, or credit. Your consumer guarantees under the Australian Consumer Law apply. Visit: business.gov.au

8. Pricing & Promotions

Prices shown include tax where applicable. We reserve the right to correct pricing errors and to end promotions early.

9. Intellectual Property

All content on this site (menu, images, text, logos) is owned by Mana Kitchen or used under licence. Do not reproduce without permission.

10. Liability

To the maximum extent permitted by law, our liability for loss or damage arising from the supply of goods and services is limited to remedies under the Australian Consumer Law. We exclude indirect or consequential loss where lawful.

11. Unfair Contract Terms & Governing Law

These terms comply with the Australian Consumer Law; unfair terms may be severed. These terms are governed by the laws of New South Wales, Australia.

12. Changes & Contact

We may update these terms periodically — the latest version will always be available on this site.

Contact: Email: info@manakitchen.com.au / Mobile: +61 411 221 122